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Things to Do Before Calling an Emergency Plumber

Unexpected plumbing issues can crop up at any time. While some of these issues can wait a few days for repairs, others require the immediate attention of an emergency plumber. Yet, even in the midst of a plumbing emergency, there are things you should do before calling in the professionals. These steps can help to minimize damage to your property, save you money, and ensure that when you do make the call, you’re contacting a reliable service.

So, before you pick up the phone, ask yourself the following four questions…

Is it Really an Emergency?

Not every leak or clog requires an urgent response. This is not to say you can ignore these problems, but there’s time to schedule an appointment, even if it takes a few days. It may be inconvenient, but you don’t need an emergency plumber.

But how do you know if an issue just can’t wait? Here are some circumstances that qualify as truly urgent. Consult this checklist to see if your situation falls into the emergency category.

  • Flooding
  • Frozen Pipes
  • Rusted Pipes
  • Ruptured Pipes
  • Sewage Backup
  • Main Valve Failure
  • Water Heater Malfunction

Is This My Responsibility?

There are times when it may not be your responsibility to resolve an issue. For example, experiencing a drop in water pressure, or seeing water bubbling up in the yard outside, are definitely signs of possible leaks or ruptures. If you can’t find the offending pipe within your home, it’s possible that the water line is to blame. In such a case, the water company is responsible for the repairs. If your neighbors are experiencing the same issues, that can serve as confirmation.

Under those circumstances, calling an emergency plumber would still cost you, even though they wouldn’t be able to resolve the issue. So, check all the pipes you have access to in an attempt to identify the source of the problem before you assume it’s your job to fix it.

Is There Anything I Can Do?

When water is gushing up from your toilet, or rushing from a burst pipe into your basement, you may feel helpless to stop it. Although, there are often crucial steps you can take to provide temporary relief until the emergency plumber arrives. Here are some examples of things you can do before calling an emergency plumber.

Related Content: When to Call a Plumber Near You: Does Time of Day Matter?

1. Turn Off the Water to the House

If you’re experiencing flooding, your first act should be to stop the flow of water. If you don’t know where the main water valve is in your home, now is the time to locate it in case of emergencies. Turning off the water stops the flooding until the problem is fixed, lessening the amount of water damage to your property.

2. Close Valves Local to the Issue

Besides the main valve, there are others that allow you to locally stop the flow of water. Under your sink, you’ll find two that control the flow of hot and cold water. Behind your toilet, there is also a valve. If either of these is leaking or overflowing, closing the valves serves as a temporary solution.

3. Block Children and Pets From the Area

This is particularly important if you smell or even suspect that there is sewage contamination in the water. Sewage can cause serious health problems if ingested, or absorbed through cuts on the skin. Keep your family safe and block contaminated areas until help arrives.

Is Your Emergency Plumber Qualified?

This is one question that you want to answer well before an emergency strikes. Calling on an unreliable service provider in your time of need could cause you more trouble and money. When choosing a plumbing company, you want one with a long record of service and a positive reputation. It’s also important that they’re located nearby, since distance factors into the service price, especially when it’s an emergency.

Related Content: What Credentials Should Your Licensed Plumber Have?

When you need an emergency plumber, you can count on us. Contact Shepherd’s Plumbing at (650) 861-4995. We’ll take care of the rest.

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