About Us
Started by a 3rd generation plumber, the Shepherd’s Plumbing, Heating & Air Conditioning team currently retains over sixty years of combined experience.
The Team
Bill Shepherd
Bill is a husband, father of four, and third-generation plumber. His interest in the industry first sparked at the age of six, when he rode his bicycle to a job site to bring his dad dinner. His dad, at that time, was currently remodeling a bathroom, and little Bill stuck around to help him install a toilet. This sealed Bill’s fate: he loved the satisfaction of doing work that others found tough to do, and the sheer joy of making people happy in the process. When he’s not busy helping people with their A/C, pipes, or heaters, he enjoys teaching scuba diving, fishing, model rockets, hunting, and cooking. In his spare time, he volunteers as a mentor through the Christian Service Brigade.
Luis Santos
Luis currently lives in San Jose with his wife and their three children. Originally a math professor at the University of El Salvador, Luis was advised to leave the country after the Duarte coup. After a circuitous career ranging from pool construction and repair to welding radiators, he found work under John Shepherd in 1996. He has subsequently followed the son, Bill, to his new company where he continues as a master plumber with decades of experience. He has been an invaluable and much loved team member for many years.
